Frequently Asked Questions
Q: What types of products does Launch SA offer?
A: Launch SA provides a wide range of premium equipment. Our selection includes vehicle diagnostic tools and workshop machinery like lifts, tire changers, and wheel balancers, as well as agricultural machinery and solar-power solutions. Whether you run a professional garage, farm, or need renewable energy equipment, we have expert-selected products to meet your needs – and our team is always ready to help you find the right fit.
Q: Do you ship nationwide, and how long does delivery take?
A: Yes – we deliver anywhere in South Africa, and even to select other African countries. Shipping is fast and reliable: we work with trusted couriers to get your order straight to your doorstep. Delivery times can vary by location, but we strive to get your purchase to you as quickly and safely as possible.
Q: Does Launch SA offer price matching?
A: Absolutely. We have a price match policy – if you find the same product at a lower price elsewhere, just let us know and we’ll match it. Our goal is to ensure you get the best deal every time you shop with us, so you can buy with confidence knowing you’re getting top value.
Q: What does “Lifetime Support” mean for customers?
A: “Lifetime Support” means we’re here to help you for as long as you own your product. You can reach out to Launch SA anytime for assistance – whether it’s a question about using your equipment or troubleshooting an issue, our team is ready to help. Our support never expires – even years down the line, we’ll be available to guide you, because we believe great service never ends.
Q: Can Launch SA help with installation and setup of equipment?
A: We provide guidance and support to make setup easy for any product you buy. Many items include user manuals, and our team is happy to answer installation questions. For larger equipment (like vehicle lifts or heavy machinery), we recommend using a certified technician for the physical install – this ensures everything is set up safely and keeps your warranty intact. If you need help finding a professional installer or have any setup questions, just ask – we’re happy to assist.
Q: Do your products come with a warranty, and what is your return policy?
A: Yes, all Launch SA products include a warranty against manufacturing defects. If a product has any factory fault in materials or workmanship, we’ll take care of it (the warranty doesn’t cover normal wear and tear). We also offer a straightforward return process for your peace of mind. If you need to return an item, you can do so within 7 days of receiving it as long as it’s in its original, undamaged packaging. Simply contact our support team with your order details to start the return, and we’ll guide you through it and process your refund promptly.
